Terms of service
1. Who you are buying from
These terms govern the sale of BRAVO Renovation Control ("BRAVO", "the workbooks") through bravorenovationcontrol.com ("the Site").
The seller is MISTER E-COM SRL, a single-member limited liability company incorporated in Italy, with registered office at Foro Buonaparte 56, 20121 Milan, Italy, registered with the Milan Monza Brianza Lodi Companies Register under no. 08384540962, REA MI-2022165, VAT no. IT08384540962, share capital € 110,000.00 fully paid up, certified email mister.ecom@legalmail.it ("we", "us").
You can reach us at hello@bravorenovationcontrol.com.
2. What BRAVO is, and what it is not
BRAVO is a set of spreadsheet workbooks — one in English, one in Italian — supplied as digital files. It is an organisational and decision-support tool for people managing a renovation.
BRAVO does not provide legal, financial, tax, architectural, engineering, construction, project-management or safety advice, and it does not replace a qualified professional. Everything it displays is calculated from the information you enter. If that information is incomplete or wrong, so is the output.
We make no promise about the cost, duration, quality or outcome of your renovation project.
3. What you receive
On completion of your order you receive a download link for:
- the complete BRAVO workbook in English (.xlsx);
- the complete BRAVO workbook in Italian (.xlsx);
- the built-in guide contained within each workbook.
You buy the version available at the time of purchase. Future versions are not included unless we state otherwise in the offer.
4. What you need to use it
You need spreadsheet software able to open .xlsx files. BRAVO has been tested in current desktop versions of Microsoft Excel for Windows and macOS, and in Google Sheets, both in .xlsx compatibility mode and after conversion to native Google Sheets format.
We do not supply that software. Microsoft, Google and any storage or collaboration service you use have their own terms and their own costs.
5. Price, tax and payment
Prices are shown on the Site inclusive of applicable VAT. The final price and the currency applied to your order are shown before you confirm payment.
Where we are required to charge VAT at the rate of the country in which you are resident, that rate is applied at checkout and shown in your order confirmation.
Payment is processed by our payment providers. We never receive or store your full card details.
6. How the contract is formed
Placing an order is an offer to buy. The contract is formed when we send you the order confirmation. We may decline an order — for example where we suspect fraud, or where we cannot lawfully sell to your country — in which case any payment taken is refunded in full.
7. Delivery
Delivery is electronic. After payment you receive a download link by email and on the order confirmation page.
If the link does not arrive, does not work, or expires before you have downloaded the files, contact us and we will supply them again at no cost.
8. Your right of withdrawal, and how it can be lost
If you are a consumer resident in the European Union, you normally have 14 days to withdraw from a distance contract without giving a reason.
For digital content supplied without a tangible medium, that right is lost only if, before delivery begins, you expressly ask us to start supplying immediately and you acknowledge that by doing so you lose the right of withdrawal, and we confirm that agreement to you on a durable medium.
Where you have not given that consent, your right of withdrawal is unaffected. Full details are in our Refund and Withdrawal Policy, which forms part of these terms.
9. Legal guarantee of conformity
Separately from any right of withdrawal, as a consumer you are entitled to the legal guarantee of conformity provided by Italian law for digital content, for two years from supply.
If the workbooks are faulty, will not open, or do not correspond to how we have described them, you are entitled to have them brought into conformity or, where that is not possible, to a proportionate price reduction or termination of the contract with a refund.
Nothing in these terms limits or excludes that guarantee. Any clause that purported to do so would be void.
10. What you may and may not do with the files
We grant you a personal, non-exclusive, non-transferable licence to use the workbooks for your own renovation projects, including projects you manage for your own household. You may share the file with people directly involved in your project, such as your partner or your architect.
You may not resell, redistribute, publish, rent, sub-license, or make the workbooks publicly available, and you may not present them as your own work or as part of a commercial product or service you sell to others.
We retain all intellectual property rights in BRAVO. The data you enter into your copy is yours; we never see it.
11. Our liability
We are liable for damage caused by our failure to perform this contract, in accordance with Italian law.
We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be limited — including the legal guarantee of conformity and any other mandatory consumer right.
Beyond that, we are not liable for decisions you take on your renovation, for the accuracy of information you enter, or for the acts of contractors, suppliers or professionals you engage.
12. Changes
We may change these terms for future orders. The terms that apply to your purchase are the ones published when you placed your order.
13. Governing law and disputes
These terms are governed by Italian law. If you are a consumer, you also keep the protection of any mandatory rules of the country in which you are resident, and you may bring proceedings in the courts of that country.
If you are a consumer, you may have access to an alternative dispute resolution body competent under the laws applicable to your dispute. Nothing in these terms limits your right to bring proceedings before the competent courts.
Last updated: 22 August 2026